Legal Center

To prevent fraud, Burning Trips acts as a neutral third-party escrow service. When a buyer purchases a trip:

• Funds are securely held in a segregated account.
• The money is NOT released to the seller until the official name change confirmation is received from the travel provider.
• If the name change is rejected by the provider, the buyer receives a 100% refund immediately.

While the transfer right is guaranteed by law, travel providers are allowed to charge strictly for the actual administrative cost of the name change.

• Buyer Responsibility: Any official transfer fee charged by the hotel or agency (usually €20-€50) is passed to the buyer.
• Seller Responsibility: The seller remains liable for the booking until the transfer is complete.
• Platform Fee: Burning Trips charges a 12% success fee to the seller upon completion.

We strictly prohibit the resale of:

• Standalone scheduled flight tickets (e.g., Aegean, Ryanair) unless part of a package.
• Bookings less than 7 days from departure.
• Tickets purchased with miles or points.

By using Burning Trips Greece, you agree to the following terms. Please read them carefully before creating an account or completing any transaction on our platform.

• Platform Role: Burning Trips Greece is a digital marketplace platform classified as an information society service under EU Directive 2000/31/EC (E-Commerce Directive) and Greek Law 3471/2006. We provide a technology platform where users can exercise their existing legal right to transfer package travel contracts under EU Directive 2015/2302, Article 9. We are not a travel agency, tour operator, travel intermediary, or travel organizer. We do not organize, sell, mediate, or guarantee any travel services. We are not registered in the Greek Tourism Registry (MHTE) as this is not required for our classification as a digital platform service provider.
• User Responsibilities: Users must provide accurate and truthful information when listing or purchasing a trip. Sellers must hold a valid, transferable booking and provide all documentation required for the name change. Buyers must verify their eligibility to travel (including visa and passport requirements) before completing a purchase.
• Account Termination: Burning Trips Greece reserves the right to suspend or permanently terminate any user account that engages in fraudulent activity, repeatedly violates these terms, provides false information, or misuses the platform in any way. Users may also request voluntary account deletion at any time by contacting support.
• Limitation of Liability: Burning Trips Greece shall not be held liable for any losses arising from travel provider decisions (including but not limited to name change rejections, schedule changes, or cancellations), force majeure events, or any actions taken by third-party service providers. Our liability is limited to the fees collected by the platform for any given transaction.
• Governing Law: These terms are governed by and construed in accordance with the laws of the Hellenic Republic (Greece) and applicable European Union regulations, including EU Directive 2015/2302 on package travel. Any disputes shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

These terms were last updated on March 15, 2026. We may update these terms from time to time, and continued use of the platform constitutes acceptance of any changes.

Data We Collect

We collect only the minimum personal data necessary to facilitate trip transfers and comply with legal requirements:

• Account Information: Full name, email address, and phone number, provided during registration.
• Identity Verification: For flight-inclusive packages, we may require passport or ID details solely for the purpose of completing the name change with the travel provider.
• Payment Information: All payment processing is handled securely by Stripe. Burning Trips Greece does not store credit card numbers, CVVs, or full payment credentials on its servers.
• Usage Data: We collect anonymized analytics data (pages visited, session duration) to improve the platform experience. No tracking cookies are used for advertising purposes.

How We Use Your Data

Your personal data is used exclusively for the purpose of facilitating the transfer of travel bookings between sellers and buyers. We do not use your data for marketing, profiling, or any purpose unrelated to the core service.

Data Retention

Personal data associated with a completed transfer is retained for a maximum of 90 days after the transfer is finalized, after which it is permanently deleted from our systems. Transaction records required for tax and legal compliance may be retained in anonymized form for up to 5 years as required by Greek law.

Third-Party Data Sharing

Your personal information is shared only with the relevant booking provider (hotel, ferry operator, or travel agency) for the sole purpose of completing the name change on the reservation. We do not sell, rent, or share your data with any other third parties for marketing or commercial purposes.

Your Rights Under GDPR

As a data subject under the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format for transfer to another service.

Data Controller

The data controller is Burning Trips Greece, based in Athens, Greece. For any privacy-related inquiries or to exercise your GDPR rights, please contact us at privacy@burningtrips.gr.

We are committed to resolving any issues fairly and promptly. If a dispute arises from a transaction on our platform, please follow the process below.

Step 1: Contact Our Support Team

Send a detailed description of your issue to support@burningtrips.gr. Our team commits to acknowledging your complaint within 24 hours and providing a substantive response within 48 hours of receiving your message.

Step 2: External Escalation

If you are not satisfied with our resolution, you may escalate your complaint to the European Consumer Centre Greece (ECC Greece), which provides free assistance for cross-border consumer disputes within the EU. You may also use the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr to submit your complaint through an independent mediator.

Refund Policy

• Full Refund: If the travel provider rejects the name change or transfer request, the buyer receives a full 100% refund of the purchase price. No platform fees are charged on failed transfers.
• Partial Refund: If the buyer cancels after the transfer process has been initiated with the provider, a partial refund may be issued minus any non-recoverable administrative fees already incurred by the provider and the platform processing fee. The exact amount will be determined on a case-by-case basis.